Adobe Applauds Introduction of 21st Century IDEA Legislation

Last week, Rep. Ro Khanna (D-CA) and Rep. John Ratcliffe (R-TX) introduced bipartisan legislation called the 21st Century Integrated Digital Experience Act or 21st Century IDEA. This bill will help accelerate the federal government’s goal of improving digital service delivery and customer experience, while at the same time streamlining agency processes and saving taxpayer dollars.

While the recent passage of the Modernizing Government Technology Act (MGT Act) laid the foundation for government’s transformation away from legacy systems and into the cloud, agencies should go a step further by focusing on making their internal and external websites, forms and services more user friendly, responsive, accessible and a delightful customer experience. Khanna and Ratcliffe’s legislation would set clear benchmarks and speed up the timeline for departments to improve their internal and external digital service delivery by focusing on several 21st Century digital government priorities, including:

In addition to Reps. Khanna and Ratcliffe, Adobe would also like to thank Reps. Robin Kelly (D-IL), Steve Russell (R-OK), Anna Eshoo (D-CA), Cathy McMorris-Rodgers (R-WA), John Curtis (R-UT), Gerry Connolly (D-VA), Barbara Comstock (R-VA), Jamie Raskin (D-MD), Ryan Costello (R-PA), Brenda Lawrence (D-MI), Brian Fitzpatrick (R-PA), Duncan Hunter (R-CA), Raj Krishnamoorthi (D-IL), and Bonnie Watson Coleman (D-NJ)for co-sponsoring this bipartisan bill. With strong support from the tech industry and trade associations, including the Information Technology Industry Council (ITI), the Business Software Alliance (BSA), the Software & Information Industry Association (SIIA), Adobe encourages the House and Senate to take decisive action and pass the 21st Century IDEA this year.

Restoring the United States government’s global leadership position in technology and electronic government requires a new approach — one that narrows the growing gap between the digital demands of citizens and government’s current digital services – and this legislation would be a key step towards accomplishing that by transforming digital government services and improving citizen experiences.