Adobe, IBM and Red Hat Partner to Advance Customer Experience Transformation

Initial focus on real-time data security & regulated industries using hybrid cloud.

by Adobe Communications Team

posted on 07-21-2020

Consumers’ expectations for great digital experiences from the companies they rely on most, has absolutely skyrocketed during COVID-19. Digital is how companies better understand and serve their customers, create deeper connections with them, and thrive. And as we move past the pandemic, digital will only gain in importance.

Now, as companies undergo their digital transformations to meet these new customer demands, and move core workloads to the cloud, the entire C-suite is facing a re-framing of their roles – all while keeping security front and center. Chief Marketing Officers and Chief Digital Officers, particularly those working in regulated industries such as banking and healthcare, are finding that with the emphasis on data-driven marketing, they are now becoming stewards of critical enterprise and customer information. For these executives, the need to protect data while delivering meaningful customer experiences is paramount.

To this end, Adobe, IBM and Red Hat have formed a strategic partnership to accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the alliance is to help companies deliver more personalized experiences across the customer journey, driving improved engagement, profitability, and loyalty.

“Now more than ever companies are accelerating their efforts to engage customers digitally,” said Anil Chakravarthy, executive vice president and general manager, Digital Experience, Adobe. “We are excited to partner with IBM and Red Hat to enable companies in regulated industries to meet this moment and use real-time customer data to securely deliver experiences across any digital touchpoint, at scale and compliant with regulations.”

“The reality is that today businesses across industries are operating in an experience first world where it is possible to gain immense value from data if trust and technology flexibility are central to the equation,” said Bridget van Kralingen, senior vice president, IBM Global Markets. “It is with these principles as the focus of our partnership – bringing Adobe’s marketing expertise, IBM’s industry domain knowledge and the open innovation of Red Hat –that will give clients the confidence to use their data for new competitive advantage.”

“Being competitive in the digital economy requires delivering innovation quickly,” said Ashesh Badani, senior vice president, Cloud Platforms, Red Hat. “Through this collaboration, Adobe, IBM and Red Hat are enabling organizations to deliver great digital experiences in any environment with flexibility and speed across the hybrid cloud, whether in on-premises data centers or across multiple public clouds.”

The initial focus of our partnership is in three areas:

1. Deployment flexibility with hybrid cloud

Adobe, IBM and Red Hat aim to enable brands to manage and deliver their content and assets within any hybrid cloud environment – from multiple public clouds to on-premise data centers. By certifying and delivering Adobe Experience Manager 6.5, part of Adobe Experience Cloud, to run on Red Hat OpenShift, the industry’s leading enterprise open source container platform, IBM will offer clients the flexibility to host, access and leverage data in an environment of their choice.

2. Adobe enabled for financial services

Adobe joins IBM’s partner ecosystem as a strategic partner providing CX solutions for the IBM Cloud for Financial Services. Using IBM’s financial services public cloud, IBM will extend Adobe Experience Manager to professionals in this industry with the aim of helping them meet the highest security and regulatory requirements when delivering personalized experiences to their customers.

3. Adobe and IBM Services

IBM iX, the business design arm of IBM Services, will extend their offerings across all of Adobe’s core enterprise applications. With broader, integrated support for clients across Adobe Creative Cloud, Adobe Experience Cloud, and Adobe Document Cloud, IBM iX will accelerate how global brands use data to design, implement, and scale personalized customer experiences to instill trust across every corner of their business.

Additionally, as part of the partnership, IBM has named Adobe its “Global Partner for Experience,” and they will begin using Adobe Experience Cloud and its enterprise applications to transform its own global marketing. Adobe Experience Cloud customers also include 10 out of the 10 largest U.S. financial institutions.

Tune into our webcast on Tuesday August 4, 2020 where Adobe, IBM and Red Hat will provide further details about the news. For more information, visit www.ibm.com/adobe-partnership.

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We also know many people are still impacted by the current COVID-19 crisis and our thoughts are with you. The entire Adobe team wants to thank you, our customers, and all creators around the world for the work you do to keep us inspired during this difficult time.

Products: Experience Manager, Experience Cloud, Topics: Digital Transformation, News, DX Analytics, COVID-19, Customer Stories