Andrea Fishman

Principal, PwC

It’s The Most Digital Time Of The Year

Retail

It’s The Most Digital Time Of The Year

This article is part of CMO.com’s November series about commerce and consumerism. Click here for more.

11-28-2017

2-D Strategies Ground Marketers In The 3-D Virtual World

Digital Transformation

2-D Strategies Ground Marketers In The 3-D Virtual World

Virtual reality is like a wrecking ball—in the best sense.

08-03-2016

Are You An Automaton?

Digital Transformation

Are You An Automaton?

It knows you, anticipates your needs, and makes the complex simple and in some cases, delightful. But when it’s bad, it can be really bad. ...

06-14-2016

Brand Essence Is Essential To Customer Experience

Digital Transformation

Brand Essence Is Essential To Customer Experience

It’s no longer enough to make an excellent product or offer a unique service. Advances in technologies and unparalleled access to information have leveled the ...

05-25-2016

Tell Customers What They Want

Digital Transformation

Tell Customers What They Want

“Listen to your customers.” It’s a message that has been programmed into the minds of marketers since undergrad. But what marketers need right now is ...

03-08-2016

Context Is Key To Customer Personalization

Artificial Intelligence

Context Is Key To Customer Personalization

Most marketers are intimately familiar with the “insert first name” field. But knowing a customer’s name is not knowing the customer. Customers expect more than ...

01-13-2016