Brian Au

Brian Au is an Analytics and Customer Journey Analytics (CJA) Principal Product Manager with 15+ years of experience building data-driven products that help teams understand customers, improve experiences, and drive measurable business outcomes. His focus includes CJA embedded reporting integrations, platform product management, and AI-driven analytics capabilities, including the Analytics MCP server and LLM-powered insights that give developers and AI agents direct, structured access to reporting and query data. Brian partners with engineering, data science, design, and stakeholders to define product strategy, translate complex problems into clear roadmaps, and deliver scalable analytics platforms, measurement frameworks, and insights that enable smarter decisions. He is especially focused on making analytics data more accessible and actionable through AI, helping teams move beyond dashboards to conversational and agent-driven ways of exploring customer data and surfacing insights.