Max Long

Max Long is senior vice president of Adobe Customer Solutions. He is responsible for the strategy and direction of services sales, professional services delivery, customer success management, support, Print and Publishing Business, and renewals for Adobe Enterprise customers. Long has a specific focus on long-term customer retention and sustained growth through strategic partnerships that accelerate customer success and drive value realization.

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Digital Transformation

How we changed the customer success conversation at Adobe

Companies often talk about customer success as the practice of driving upsell and cross-sell opportunities after the initial transaction. I’ve been on a mission to ...

11-02-2020

Digital Transformation

Why value realization should guide your CX strategy

Historically, organizations have used transactional metrics to measure business success. Whether the customer was buying a hotel room, a new vehicle, or a piece of ...

10-15-2020

Digital Transformation

Catch this Wave: Adobe Named a Leader in The Forrester Wave™: Adobe Implementation Services, Q2 2020

Realizing success in customer experience management (CXM) is a path best traversed with an experienced guide. Adobe’s consulting services help our customers maximize their Adobe ...

07-07-2020

Digital Transformation

Rite Aid Taps Adobe Experience Cloud to Drive Connected Retail Experience

Consumers are embracing new ways of shopping, and the lines between online and offline retail continue to blur. The surge in “click-and-collect” for instance, which ...

06-17-2019