RoboHelp 9 Workshop in Long Beach, CA

Here is your opportunity to meet members of the Adobe RoboHelp product management team and community professionals to learn about the major new benefits of Adobe RoboHelp 9.

Sunday, March 13, 2011
8:30 am – 1 pm (with lunch)
Hyatt Regency Long Beach, CA, USA

Background: In 1991, RoboHelp began to earn its reputation as the author-friendly leader in help authoring tools. Now, on its 20th anniversary, we have released a new version, the fourth since Adobe took on the development of this revered software. We are extending a special invitation to the Southern California technical communication community as well as participants of the WritersUA Software User Assistance Conference, where Adobe is a major sponsor.



Coffee and registration



Where Adobe RoboHelp 9 is taking usAnkur Jain, Product Manager, RoboHelp, will explain Adobe’s thinking behind the new features and workflows introduced in RoboHelp 9. Ankur will also share Adobe’s vision for RoboHelp vis-à-vis the key trends in Technical Communication.

45 mins


FindabilityRick Stone will cover new features aimed at making it easier for users to find the content they want.- Dynamic User-Centric Content – a personalized way for the end user to self select content and filter TOC, Search and Index by categories such as by role, location or applications. - External Content Search – create search keywords that yield results which open external blogs, websites and community-generated content. - Metadata techniques – such as synonyms and topic search keywords

30 mins


Coffee and pastries

15 mins


Authoring review and content collaboration- Tom Aldous will describe and demonstrate the Reviewing features for peer to peer and author to subject matter expert reviews. - Peter Grainge will describe and demonstrate the enhancements in AIR Help 2.0 – comment moderation, easier configuration, automatic updates and a new AIR Help Skin Editor for branding consistency.

45 mins


Improving content with Audience Feedback Analytics from Adobe RoboHelp Server 9John Daigle will show how feedback report analytics can be customized and filtered according to selected audiences as a way to make your content even more targeted and relevant. He will also explain the major improvements to installation and administration of the RoboHelp Server.****

30 mins


Wrap upSumming up – Ankur Jain

15 mins


Buffet Lunch

45 mins


Ankur Jain
Ankur Jain is the Product Manager for Adobe Technical Communication Suite and RoboHelp. Adobe revolutionizes how the world engages with ideas and information. As Product Manager, Ankur is responsible for Adobe’s business strategy and product roadmap for Technical Communications.

Tom Aldous
Tom Aldous is the new Adobe Product Evangelist for the Technical Communications Suite. Prior to coming to Adobe, Tom was the President of Integrated Technologies, Inc. since it’s formation in 1989. Tom is a certified Adobe FrameMaker, Acrobat and LifeCycle Forms Instructor. His speaking engagements include the STC Annual National, DITA East / West and many other conferences.

John Daigle Daigle is president of Evergreen Online Learning, LLC, based in Evergreen, Colorado. John is a certified Adobe RoboHelp and Adobe Captivate Instructor. He has taught RoboHelp since 1992 and Adobe Captivate since it was introduced. John is a member of the Society for Technical Communication and has a Bachelor of Science degree in Journalism from the University of Houston. He began his career in broadcast news as a reporter for the NBC television affiliate in Houston, Texas.

Rick Stone Stone is owner of ShowMe Solutions, based in Kansas City, MO. Rick is a certified Adobe RoboHelp and Adobe Captivate Instructor, Certified Expert representing each product and is also recognized as a Community Professional for each product. He has taught RoboHelp since 2005 and Adobe Captivate since it was introduced. His speaking engagements include the TechShoret Conference in Jerusalem, Israel, DocTrain conference in Vancouver, STC annual conference in Minneapolis, Atlanta, Philadelphia and the WritersUA conferences.

Peter Grainge
Peter Grainge is Documentation Manager at Advanced Business Solutions in the UK. As well as dealing with this full time job, he provides extensive support via the Adobe RoboHelp Forum and his website at The extensive information on the site attracts an average of 200 RoboHelp users every day. Peter is an Adobe Community Professional having been recognized for his support work in 2005.

Matt Sullivan has been working professionally with Adobe Systems products since 1988, when their only application was Illustrator. In that time he has moved from desktop publishing to technical communication and now into eLearning and social media. Along with being an Adobe Certified Expert and Instructor, Matt is an Adobe single sourcing expert and regularly represents Adobe at User Assistance conferences like WritersUA as well as the annual STC Summit. He also presents webinars for Adobe and for roundpeg, where he is the director of training. You’ll find his insights on Adobe software in the articles and tech tips at roundpeg’s blog,

Register now! Seating is limited. Registration for this **free **Adobe event closes at 11:59pm PST on 4th March, 2011.

Ankur Jain
Product Manager – Technical Communication Suite, RoboHelp
Follow me on Twitter: @ankurjain8