Key Trends in Software User Assistance

Hello User Assistance (UA) professionals,

We are pleased to announce the release of the second part of the whitepaper series “Key Trends in Software User Assistance” and the corresponding webinar recording that discusses the current and future trends associated with software user assistance.

Joe Welinske of WritersUA (who needs no further introduction) has authored this insightful whitepaper that covers a lot of ground.

Useful links:

• Download Part 1 and 2 of the whitepaper (PDF)
• Watch Joe’s Part 1 webinar on UA trends (signup needed)
• Watch Joe’s Part 2 webinar (signup needed)

The table of contents for the whitepapers are available below:

Part 1

• What is User Assistance (UA)?
• Most Valued User Assistance Skills
• Most Valued User Assistance Technologies
• Platform Support

Part 2

• Comprehensive support options
• Better content through an Agile method
• Emerging opportunities in UA
• Editing of simulations and videocasts
• Keeping up with the mobile device explosion
• Search Engine Optimization

Happy reading / participating / watching

Team TechComm @ Adobe