Adobe Digital Roadblock Report 2015 — UK

It’s nev­er been a more excit­ing time to be a mar­keter – in fact in our 2015 Dig­i­tal Road­block report, 68% of UK mar­keters agreed that we are enter­ing a ‘gold­en age’ of mar­ket­ing. And it appears that our pro­fes­sion is indeed flour­ish­ing, we have more choice than ever before when it comes to meth­ods of reach­ing and engag­ing with our cus­tomers. Half of you said that you had heard about a new mar­ket­ing chan­nel or term with­in just the past month and 3 in 5 said that new tech­nolo­gies are the dri­ving forces behind this change.

This brings us to the para­dox of choice, while oppor­tu­ni­ty abounds, how do we make sure we are answer­ing the busi­ness’ needs now, as well as prepar­ing for a future where vir­tu­al­ly every­thing will be a chan­nel to reach audi­ences on? Plus, con­sumer expec­ta­tions are high­er than ever before – they want to engage on their own terms, no mat­ter the time, the chan­nel, the device and the con­tent has to be good. You’ll see from the results that mar­keters are being heav­i­ly chal­lenged with this, and while the major­i­ty are excit­ed about the oppor­tu­ni­ties, they are also con­cerned about how well pre­pared both they them­selves and their com­pa­nies are for this new dig­i­tal age.

But, per­haps one of the biggest sur­pris­es for me in this sur­vey was that mar­keters rat­ed eCom­merce as their most crit­i­cal focus area in the next 12 months –above cross-chan­nel mar­ket­ing, con­tent man­age­ment, per­son­al­i­sa­tion and all the oth­er ele­ments you would have expect­ed. To me this says that marketing’s influ­ence real­ly is spread­ing across busi­ness­es, and per­haps the tra­di­tion­al sales, IT, mar­ket­ing, finance bar­ri­ers are final­ly com­ing down. If this is true, then we real­ly are enter­ing a gold­en age for marketing.

Here’s a sum­ma­ry of the key findings:

UK mar­keters see the indus­try chang­ing dra­mat­i­cal­ly and the change is only accel­er­at­ing; they’re opti­mistic and see it as an opportunity

New tech­nolo­gies are trans­form­ing how mar­keters inter­act with their audi­ences and how mar­ket­ing effec­tive­ness is measured

British mar­keters recog­nise that a fun­da­men­tal change to mar­ket­ing is need­ed (59%, FR 54%, DE 42%), but tech­no­log­i­cal changes haven’t enticed them to aban­don tra­di­tion­al mar­ket­ing approaches

Mar­keters wor­ry about their company’s abil­i­ty to keep up (51%)5, as resources and lack of train­ing in new skills are bar­ri­ers to success

Take a look at the full results of the Adobe Dig­i­tal Road­block Report to see what UK mar­keters are think­ing about now:

Front cover

Adobe Digital Roadblock Report 2015

United Kingdom

Read the EMEA Adobe Dig­i­tal Road­block report here.

Uk 1

Most agree the pace of change in mar­ket­ing is accel­er­at­ing, they are divid­ed on how that change is happening

Slide 7 Chart; Pace of Change in Marketing

uk 2

… with near­ly half feel­ing chal­lenged and opti­mistic about indus­try changes

Slide 9 Chart; Top Descriptions Around Industry Changes

New tech­nolo­gies are a dri­ving force behind indus­try change

Slide 10 Chart; Forces of Change

These tech­nol­o­gy changes affect per­son­al approach­es to marketing…

Slide 11 Chart; Changes in Personal Approaches

…And feed the expec­ta­tion that mar­keters should keep up with advance­ments in tech, mobile, and social

Slide 12 Chart; Attitudes on Marketers

Con­sumer expec­ta­tions are high­er than ever –imme­di­ate respons­es and deliv­ery of com­pelling con­tent are key

Slide 13 Chart; Changes in Consumer Expectations

Mar­keters are pre­pared to imple­ment new tech­nolo­gies to meet these demands

Slide 14 Chart; Attitudes on Marketing

The mar­ket­ing func­tion has increased in influ­ence in the past five years

Slide 15 Chart; Influence of Marketing

Influ­ence on com­pa­ny strat­e­gy remains strong, with a quar­ter say­ing mar­ket­ing con­tributes most to future revenue

Slide 16 Charts; Marketing Influence on Strategy + Largest Contributor to Business Revenue


Mar­keters are wor­ried about their abil­i­ty to keep up, more so than their company’s abil­i­ty to do so

Slide 18 Charts; You and Your Company's Ability to Keep Up with Changes

While strug­gles vary, near­ly a quar­ter name big data and mar­ket­ing mea­sure­ment as challenges

Slide 19 Chart; Trends and Technologies Challenges

1 in 3 cite short­ages in tech and data relat­ed roles. Dig­i­tal Mar­keters and Data Ana­lysts are still high­ly sought after

Slide 20 Chart; Representation of Roles

A suc­cess­ful mar­keter is seen as tech savvy, but only a fifth of mar­keters describe them­selves in such terms

Slide 21 Chart; Perceptions of Ideal Marketers vs Self

Uk 4

A dis­con­nect exists between impor­tance of cross-plat­form con­sis­ten­cy – and abil­i­ty to solve for it

Slide 23 Chart; Importance vs Use of Devices

2/3 see con­sis­tent cus­tomer expe­ri­ence on wear­ables as impor­tant in three years

Slide 24 Chart; Future Importance in Customer Experience Delivery Across Devices

The need to adapt is imme­di­ate: mobile mar­ket­ing, e‑commerce, and con­tent man­age­ment are pro­ject­ed to be less impor­tant in 3 years

Slide 25 Chart; Future Marketing Tactics

Areas iden­ti­fied as crit­i­cal in the years to come are the areas where per­for­mance is lowest

Slide 26 Chart; Company Performance

Lack of resources and bud­get are the key bar­ri­ers hold­ing mar­keters back

Slide 27 Chart; Barriers to Success

Changes are seen as an oppor­tu­ni­ty and the begin­ning of a gold­en age of marketing…

Slide 29 Chart; Feelings Towards Changes in the Marketing Industry

Mar­keters feel they have the skills and are pre­pared to imple­ment new technologies

Slide 30 Chart; Self Assessment

1 in 2 claim to have heard about a new mar­ket­ing chan­nel or term with­in the past month

Slide 31 Chart; Familiarity with New Marketing Terms

Many see orga­ni­za­tion­al struc­tures as not well set up to meet mar­ket­ing changes

Slide 32 Chart; How well is your company's structure set up

For new tech­nolo­gies, mar­keters’ con­fi­dence in pre­pared­ness to deliv­er falls below actu­al performance

Slide 33 Chart; Performance vs Confidence in Devices

Tra­di­tion­al mar­ket­ing is where mar­keters feel per­for­mance is strongest

Slide 34 Chart; Company Performance

2 in 3 mar­keters feel they have the nec­es­sary skills to per­form successfully

Slide 35 Chart; Do you have the necessary skills

While many real­ize the need for skill devel­op­ment, 41% plan to learn from experimentation

Slide 36 Chart; Skills Training

Com­mu­ni­ca­tion across chan­nels and tal­ent recruit­ment rise to the top as key for effectiveness

Slide 37 Chart; Future Determinants of Marketing Effectiveness

Over 1 in 3 believe that part­ner­ships with sales are crit­i­cal in mak­ing dig­i­tal mar­ket­ing work…

Slide 38 Chart; Most Critical Partners in Digital Marketing

…And inte­gra­tion across busi­ness func­tions can be improved

Slide 39 Chart; Dynamic between Marketing and Other Departments


Slide 2; Methodology

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