Adobe Experience Manager Mobile FAQ

Adobe Experience Manager Mobile is a new product for enterprises to build and manage mobile apps. It includes

• The ability to leverage content from enterprise systems like Adobe Experience Manager
• Design and production capabilities to rapidly prototype and build mobile apps
• An extensibility framework with Apache Cordova to build mission-critical app components
• And the seamless integration of Adobe Marketing Cloud solutions like Adobe Analytics so you can understand how users engage with your apps

Demand for enterprise mobile apps has grown, and our customers have requested a mobile app platform that not only displays content in an interactive, compelling way — but also drives action through integration with content management systems, inclusion of device-level capabilities, and connections with mission-critical business systems.

As part of our release, we are retiring the Adobe Digital Publishing Solution (DPS) and the Adobe Experience Manager Apps brands. We have put together an FAQ below to explain what this means in detail.

INFORMATION FOR EXISTING CUSTOMERS

How is Adobe Experience Manager Mobile different than DPS?

Adobe Experience Manager Mobile combines the platform capabilities of asset management and content creation from Adobe Experience Manager as well as the on-demand services that were offered as part of DPS into one product. These on-demand services include the ability to:

• Organize content into collections
• Design app UI and navigation
• Send notifications
• Manage users
• And all of the services that were previously included in DPS

I’m a current DPS customer. What does this mean?

As a current DPS customer you will continue to be able to access the on-demand services of Adobe Experience Manager Mobile.

I’m a current Adobe Experience Manager Apps customer. What does this mean?

You can continue to use Adobe Experience Manager Apps as-is. If you would like to upgrade to Adobe Experience Manager Mobile, please contact us.

I’m logging into my DPS portal and I see that I am logging into Adobe Experience Manager Mobile? Why?

As a DPS customer, you get access to the on-demand services for Adobe Experience Manager Mobile. We have rebranded the services that were previously DPS to Adobe Experience Manager Mobile On-Demand Services.

I have live DPS apps and content in my dashboard. Do I need to do anything or migrate anything as a result of this change?

No.

I’m a DPS customer, what don’t I get access to from Adobe Experience Manager Mobile?

You do not get access to asset management and content creation functionality that is part of the Adobe Experience Manager platform.

Can I still buy DPS? What happens when my DPS contract is up for renewal?

We will no longer sell DPS as the on-demand services are now included in Adobe Experience Manager Mobile. DPS customers who want to renew contracts will renew to Adobe Experience Manager Mobile. If you are a DPS customer and you want to upgrade to Adobe Experience Manager Mobile now, prior to your contract expiration, please contact us and we can help.

As a DPS customer do I get updates to the On-Demand services in Adobe Experience Manager Mobile?

Yes.

What is the future of DPS?

The DPS services are carried forward as the on-demand services in Adobe Experience Manager Mobile. As an existing DPS customer, your apps and your content will remain unaffected and you will have access to the on-demand services of Adobe Experience Manager Mobile.

What is the future of Digital Publishing Suite (DPS Classic)?

We have no near-term plans to end-of-life the Digital Publishing Suite (DPS Classic) product as many companies and organizations still use it. That said, all innovation and our product updates every three weeks are devoted to the Adobe Experience Manager Mobile product. We will only update Digital Publishing Solution (DPS Classic) apps for new operating systems and bug fixes.**
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CONTRACTS & PRICING

How much does Adobe Experience Manager Mobile cost?

Adobe Experience Manager Mobile is an enterprise product that is priced on a number of factors including numbers of apps in the license and scope of the organization (department, enterprise wide license etc.). We do not have a public price list as all price quotes are custom from Adobe sales. Please contact us and we can help.

Do I need to wait until the end of my DPS contract term to upgrade to Adobe Experience ManagerMobile?

No. We would like to help you upgrade to Adobe Experience Manager Mobile during your DPS contract term. Please get in touch with us for more info.

PRODUCT

Does Adobe Experience Manager Mobile integrate with other content management systems beside Adobe Experience Manager?

Yes. The product has open APIs that allow our customers to integrate a wide variety of enterprise content sources to their apps whether they are other content management systems, product systems, ERP systems, or CRM systems etc. If you need access to these APIs, click here.

What is the relationship between Adobe PhoneGap, Apache Cordova, and Adobe Experience Manager Mobile?

Apache Cordova is an open source framework that allows you to create mobile apps using standardized web APIs. Adobe PhoneGap is an Adobe distribution of Apache Cordova in a similar way to how WebKit is the engine that powers Chrome or Safari. Apps that are created with Adobe Experience Manager Mobile are native code that can be extended with Apache Cordova plugins—enabling our customers to extend their apps with custom plugins created by developers.

Adobe PhoneGap Enterprise was an enterprise mobile app solution that became known as Adobe Experience Manager Apps, all of which is now part of Adobe Experience Manager Mobile.

When will I be able to begin to extend Adobe Experience Manager Mobile apps with Cordova?

We will release our first builds that include the Apache Cordova extensibility framework at Adobe Summit in Las Vegas from March 20-24, 2016. Continued development of APIs and app extensibility is a major product roadmap focus for Adobe Experience Manager Mobile.

Is Adobe Experience Manager Mobile the same thing as the Mobile Add-on that was previously available with Experience Manager?

No. The Mobile Add-on (discontinued in 2015) provided a limited set of mobile web features to Experience Manager customers, like mobile browser device detection. Starting with Experience Manager Sites 6.1, the Mobile Add-On and its features were rolled into the Experience Manager Sites license.

I want some details on the product and a product roadmap. Whom can I talk with?

Contact your Adobe representative to set up some time for our product team to brief you.

Do you work with partners or systems integrators that help with Adobe Experience Manager Mobile?

Yes we work with a wide variety of companies—from regional to worldwide consultancies—to help our customers be successful. Learn more about our Solution Partner Program.

OTHER ADOBE SOLUTIONS

Can you still create content for Adobe Experience Manager Mobile apps in Adobe InDesign CC 2015?

Yes.

Are other Adobe Marketing Cloud solutions included in Adobe Experience Manager Mobile?

We include the platform components of Adobe Experience Manager (as noted above) as well as Adobe Analytics Essentials for robust app analytics. There is an upgrade path to full versions of Marketing Cloud solutions, which will require a separate license.

I have Creative Cloud, will I have access to Adobe Experience Manager Mobile?

No. Adobe Experience Manager Mobile is an enterprise product that is sold separately.

LEARNING MORE

Will there be specific Adobe Experience Manager Mobile sessions at Adobe Summit?

Yes, lots. See our Summit overview for a full lineup.

Where can I find out more information on Experience Manager Mobile?

You can learn more about Experience Manager Mobile and request a demo on Adobe.com

GETTING STARTED

Whom can I talk with about upgrading to Experience Manager Mobile?

Your Adobe representative can help you upgrade to Experience Manager Mobile. Contact us for more details.