It’s Up, Up, And Digital Marketing Away For Norwegian Air

It’s Up, Up, And Digital Marketing Away For Norwegian Air

A marketing campaign comprised of emojis? Nothing is off-limits for CMO Stine Borke, who, in this week’s Marketing Superstars podcast, explains why her marketing strategy is digital “all the way.”

A marketing campaign comprised of emojis? Nothing is off-limits for CMO Stine (pronounced “Steena”) Borke, who for the past five years has been charged with promoting the Norwegian Air brand.

As a value-based carrier, Borke and her team have to be creative. “It would be impossible to build a brand just by traditional advertising; that would be way too expensive. At the core of our marketing strategy, it’s digital—all the way,” she said.

As Borke explained, a strong marketing campaign starts with great content. “Content is king,” she said, quickly adding, “but distribution is queen.”

Highlights from our conversation also include:

  • Norwegian’s trick to performance marketing (2:46)
  • Whether SEO works (4:35)
  • Devising a content marketing strategy (7:10)
  • How customer service impacts brand (9:40)
  • Blending old and new into the marketing mix (11:45)
  • How a “getting married via social media” campaign drove the brand (14:45)
  • Opening a new market (21:15)

https://w.soundcloud.com/player/?url=https%3A%2F%2Fapi.soundcloud.com%2Ftracks%2F252068239%3Fsecret_token%3Ds-pYIhw&color=ff5500&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false

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