Adobe Sign Delivers Exceptional Experiences for Salesforce Customers
by Jon Perera
posted on 09-20-2016
Today Adobe announced the latest release of our Adobe Sign integration with Salesforce, which will be featured at Dreamforce 2016. We have worked with Salesforce customers like Groupon, NetApp, Tivo, Ceridian, and Diners Club International throughout the past 10 years to help them securely and quickly sign documents. Many customers report seeing reductions in their signing processes by more than 90 percent, with some average signature cycles now measured in minutes rather than days and hours. Our integration gives Salesforce users the ability to send an agreement for signature from any device, at any time–across Sales Cloud, Service Cloud, Community Cloud, App Cloud, and more.
This latest release delivers a compelling new UX for users and admins by aligning with the Salesforce Lightning platform. We are adding three Lightning components that give admins a powerful new tool set for setting up Adobe Sign, and new advanced workflows for senders in Salesforce—no coding required.
“The decision to migrate over to Adobe Sign was driven largely by our need for a cost-effective solution with a user friendly design and robust feature set that could meet the unique needs of business as well as our global ecosystem of partners,” stated Chet Gandhi, CIO and Head of Global Technology at Magento. “Adobe Sign has not only significantly improved the overall operations and user experience that is core to our business, but we also saw a 50 percent cost savings compared to other solutions.”
Enhancing Cloud-based CRM with eSignatures
As the adoption of SaaS-based CRM solutions continues to grow across organizations of all sizes, leaders of lines-of-business like Sales and Support continue to look for apps that will deliver true business benefits. Adobe Sign has continued to help Salesforce customers throughout their organizations realize those benefits like faster closing cycles and higher close rates. In a recent TechValidate survey of Adobe Sign Salesforce integration users, 89 percent rated Adobe Sign as better than average at delivering ROI in comparison to all of the apps they use in their CRM. 93 percent of respondents said Adobe Sign outperformed their initial expectations for delivering real business benefits.
Meanwhile the scope and scale of what cloud-based CRM solutions can do continues to expand with an increased focus on delivering improved experiences. The development of the Salesforce Lightning platform is a clear example of that focus on experiences, and we’ve been quick to apply our design and UX expertise to this platform with Adobe Sign.
With an emphasis on experiences in mind, we developed new advances for this integration that allow Salesforce Classic and Lightning users to be more productive and spend less time with the ‘grunt’ work usually associated with following up via paper. Here’s how:
- Take advantage of Lightning UX for better Sign experiences. The new Lightning UX enables a unique, improved experience for Adobe Sign. The new UX allows Adobe Sign senders to focus on interactions, flows, and it stays consistent with Salesforce Lightning principles, design language and best practices.
- Easily customize Salesforce pages with Adobe Sign. We’ve made it extremely easy to add Adobe Sign into standard and custom Salesforce pages. We include three Lightning components as part of this new release, which will give Salesforce Admins new flexibility to build pages as they see fit, including the Adobe Sign Send and Agreement components and an Adobe Sign agreement list. We’ve also launched a new Setup Wizard, which makes adding Adobe Sign to pages easier than ever for customers.
- Expand the tool kit for sending agreements for signature. We’ve added a number of new features, including Hybrid Recipient Order and Multiple Templates per Object that will give agreement senders more options for complex workflows that adhere to their business processes. See the Release Notes for more details.
Adobe Sign continues its leadership in digital signatures by aligning with Salesforce innovations. This new release is expected to be available on the Salesforce AppExchange in late October.
Come meet with us at Dreamforce to see a demo. You can find the Adobe Sign team at Samovar Tea Lounge in Yerba Buena Gardens from Tuesday through Thursday, October 4-6, and in the Dreamforce Cloud Expo at booth #1842 from Tuesday through Friday. Learn more here, and see you in October!