Transform Your Business with Digital Document Workflows
by Holly Muscolino
posted on 10-13-2016
The future of work is fast approaching. Companies everywhere are embracing digital transformation to drive changes and improvements to business strategies. When the CEO of a major financial institution, Michael Corbat of Citigroup, says, “We are no longer a bank, but a technology company in the financial services industry,” you know change is at hand.
Forward-thinking CEOs see major disruptions and tremendous new opportunities in their existing markets. They are embracing the opportunity to pivot their technology to adapt to these changes. This recent shift in strategy serves as a major catalyst for digital business transformation.
As companies are embarking on their digital transformation, several best practices have emerged around relationships, operations, and information. Companies that prioritize digital transformation deliver experiences rather than just products or services. While customer experience is at the core of transformation, this strategy also encompasses employees and partners. Seamlessly blending the physical and digital to offer tailored experiences to customers, employees, and partners is a critical practice.
However, those experiences mean little if the company can’t deliver on its promises of digitally personalized customer products and services. To achieve success, companies must transform operations processes. Speed and flexibility define modern operational excellence and require technology platforms that enable those elements.
A company’s transformation strategy can also improve its externally facing processes. Digital technologies create new opportunities for organizations to communicate with customers, employees, partners, suppliers, and investors. Information, delivery channel, and medium become more relevant and personalized, driven by customer preference. New connections between systems of engagement and systems of record can streamline customer-facing processes, improve customer satisfaction, and create operational efficiencies.
Documents — both print and digital — are containers for information that help drive the business. However, many organizations have disparate systems that generate, consume, and store content, contributing to document inefficiencies. Paper, often used to bridge these systems, actually presents a significant document workflow pain point. Eliminate paper to eliminate information silos and disconnected processes.
Other business benefits of making the leap to a digital workflow include:
- Reducing costs and speeding up transaction times
- Improving auditability, compliance, and security
- Minimizing rework and errors
- Increasing employee productivity
- Delivering new and better customer experiences
Business leaders today are challenged to move their enterprises to the next level, that of digital business transformation. Digital document workflows are a key component of that transformation and can help the business gain a competitive advantage.
Learn more! Check out the webinar and infobrief.
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Topics: Digital Transformation