Ensemble’s Caseworker App Brings Efficiency and Mobility to Government Employees

by Bridget Roman

posted on 11-30-2016

The Experience Manager Mobile team recently challenged a few of our technology partners to create proof-of-concept (POC) apps that highlight the capabilities of Experience Manager Mobile and how it works with Experience Manager Sites, Assets, and other Adobe products.

We’re excited to share this app from Ensemble designed to enhance the efficiency and mobility of government case workers and the citizens they serve. We talked to Remy Kozak, VP of Sales for Ensemble Systems, about the experience they created using AEM Mobile, AEM and Adobe Forms, that provides caseworkers with everything they need to take into the field and keeps them connected to the process anywhere, anytime.

Valtech and Mirum recently created some new POC apps that are worth checking out, too.

Adobe: Tell us why you decided to build a field case worker app with AEM Mobile and the challenges it solves.

Kozak: One of the things that led us to create the field caseworker app with AEM Mobile was that we saw a need for mobility with government employees and a need for the digitization of forms for those employees. These needs could easily be satisfied by Adobe’s mobile technology, which allowed us to bring in Adobe Forms and a variety of Cordova plug-ins to deliver powerful device capabilities. AEM Mobile also allows you to build apps across platforms, so you build an app once and then you deploy it across platforms. This reduces the upfront and ongoing costs from a maintenance perspective.

Adobe: Proof of Concept apps are designed to show the possibilities. How does this app take advantage of mobile device capabilities?

Kozak: AEM Mobile enabled us to leverage all the power of the mobile device, whether it be storing information on it for later reference, collecting analytics, accessing the camera or the image library to attach a file, or simply leveraging GPS to get directions to the next appointments. It also incorporates messaging to let people know of important updates. All those things can happen on your mobile devices. It will allow government field workers to more efficiently do their jobs.

Adobe: What are the core advantages of using AEM as the content source for this app?

Kozak: Because AEM is the centralized source of content, it makes it easy to push content to and from the devices. You are able to push an app out once and then update that app continuously, not just once a month, but continually with content. If legislation changes, if a manual changes, if a form changes, it automatically gets pushed to the app and the individual using the app doesn’t have to worry about accessing the wrong piece of information or wrong version of a form. There is a lot of power in using AEM as your content repository with AEM Mobile. Can you imagine if the government had to push out a new app every time a form updated or every time a regulation updated? That’d be an enormous cost. You’d be building apps 24/7. Instead, with AEM Mobile, you can continually publish the content you want as soon as you need to. If something is old, you can retract it from the field as well. Read more about using content from AEM in AEM Mobile apps.

Learn more about Ensemble.

Topics: Digital Transformation

Products: Experience Manager