Making The Case For Experience-Led Business
here’s a lot of talk out in the marketplace on this notion of making experience your business. It means changing technology, processes, culture, and training to embrace the customer and put customer needs at the forefront of every business decision.
There’s a lot of talk out in the marketplace on this notion of making experience your business. It means changing technology, processes, culture, and training to embrace the customer and put customer needs at the forefront of every business decision.
Why the need for an experience-led business? Check out the video below, which agreggates some interesting experience-related soundbites from CMO.com stories that make the case for experience-led business.