The 2018 State Of Financial Services

Financial services companies have made strides in digital maturity, as they strive to meet the expectations of always-on and always-connected consumers.

Financial services companies have made strides in digital maturity, as they strive to meet the expectations of always-on and always-connected consumers.

From remote check deposit to person-to-person digital payments, digital disruption has made its way into financial services. Companies that want to differentiate will need to build trust with their customers, and part of that is getting the customer experience right.

For this month’s special series on CMO.com, we’re putting an emphasis on how far financial services have come. These large institutions, once known to be slow-moving and siloed, are now embracing innovation in areas such as emerging technology, agile marketing, open banking, and more. It is evident that financial companies are heeding the CX call. Read on to find out how.