The 2019 State Of Emerging Technology

Last year’s special series about emerging technology reflected an early understanding of how brands were beginning to experiment with the latest tech advancements. Artificial intelligence, augmented and virtual realities, and the Internet of Things were among the topics. Twelve short months later, organizations have progressed beyond the getting-to-know-you stage. In addition, voice capabilities, blockchain, unattended retail stores, flexible screens, and more have joined the mix of technologies that brands are choosing to improve the customer experience.

Last year’s special series about emerging technology reflected an early understanding of how brands were beginning to experiment with the latest tech advancements. Artificial intelligence, augmented and virtual realities, and the Internet of Things were among the topics. Twelve short months later, organizations have progressed beyond the getting-to-know-you stage. In addition, voice capabilities, blockchain, unattended retail stores, flexible screens, and more have joined the mix of technologies that brands are choosing to improve the customer experience. The opportunity to set themselves apart from the competition is a big motivator, too.

And in case there is any lingering doubt, robots are our friends—along with the essential human touch that makes each and every customer feel special. Read on for this year’s look at what’s next.