Industry Spotlight 2019

Few advancements come around that truly shake every single industry to the core. But when they do, hold onto your smartphones, because you’re in for quite possibly the most exciting ride of your professional life. These days, that monumental leap forward is none other than digital transformation, and no sector has been left untouched. MORE >

Few advancements come around that truly shake every single industry to the core. But when they do, hold onto your smartphones, because you’re in for quite possibly the most exciting ride of your professional life. These days, that monumental leap forward is none other than digital transformation. Though their specific challenges vary, businesses industrywide are united in re-evaluating their strategies, turning to emerging technologies, and organizing themselves under the customer experience management mandate.

In this month’s collection, we examine what that looks like across five key industries—retail, healthcare, media and entertainment, financial services, and travel and hospitality—as well as what you can learn from their successes.