Infographic: The Why, Where, and How of CXM
Customer experience management is good for business. Now’s the time to invest.
by Kristine Hamlett
posted on 08-12-2019
Because your customers are demanding more relevance and value, the better their experience with your brand, the more loyal they’ll be. That’s why business professionals around the world ranked optimizing the customer experience the most exciting opportunity for 2019, according to the 2019 Digital Trends report from Econsultancy and Adobe.
If you’re unclear about the why of CXM, where to start investing, or how the investment pays off, you can get some convincing facts right here in this infographic.
Learn how Adobe can help with your CXM strategy.
Topics: Digital Transformation
Products: Experience Platform, Experience Cloud