Infographic: The Why, Where, and How of CXM

by Kristine Hamlett

posted on 08-12-2019

Customer experience management. It’s what enables orchestration and personalization of the entire end-to-end customer experience. Moment to moment, at scale, on any channel, in real time.

Because your customers are demanding more relevance and value, the better their experience with your brand, the more loyal they’ll be. That’s why business professionals around the world ranked optimizing the customer experience the most exciting opportunity for 2019, according to the 2019 Digital Trends report from Econsultancy and Adobe.

If you’re unclear about the why of CXM, where to start investing, or how the investment pays off, you can get some convincing facts right here in this infographic.

Topics: Experience Cloud, Digital Transformation, Trends & Research, Information Technology, Marketing,

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