On Your Mark. Get Set. Transform.

In the race to improve citizen experiences, where does your agency stand?

by Adobe Communications Team

posted on 12-13-2019

In the race to improve citizen experiences, where does your agency stand?

At long last, government agencies are headed down the path to digital transformation. Spurred by several legislative mandates, the race is on to provide people with easy, efficient digital experiences — the type of experiences they’ve come to expect from private-sector companies.

The 21st Century Integrated Digital Experience Act (IDEA), for example, requires federal agencies to review all their public-facing services and forms to make them available in citizen-friendly digital formats — AND to accelerate the use of electronic signatures.

But integrated digital experiences are just the start.

The shift from paper to electronic processes opens infinite possibilities for government agencies to be innovative, expand the services they provide, and improve the quality and speed of service delivery.

How does your agency measure up? Take the survey

In the shift toward modernization, not all agencies are progressing at the same pace. That is OK. Each agency needs to be focused on their own digitization goals.

To have the best goals in place for your agency, you need to understand where you are in your journey. When you know where you are, you can then determine where you need to go next and what steps you need to take to achieve your goals.

Click to take our 5-minute digital government assessment

Take our 5-minute quiz to get on the fast-track to transformation. The questions in the quiz help assess your agency’s state of digital maturity and also provide you with a detailed set of recommendations.

The assessment will help you identify your path forward with questions like:

The benefits of digital transformation are undeniable

Although agencies’ modernization goals may differ, the game-changing benefits of digital transformation remain the same: improved experiences for citizens and employees, increased efficiencies, stronger data security, and significant cost savings.

By removing manual work from the everyday approval processes, tasks that once took days can be completed in just a few hours. In fact, according to a recent Forrester Consulting Total Economic Impact™ (TEI) study, cycle times with Adobe Sign, an Adobe Document Cloud solution, are 28x faster on average. Modernization saves agencies money as well. Forrester Consulting’s TEI study also found agencies who employed Adobe’s modern signature solutions experienced benefits adding up to a net present value (NPV) of $5.5 million and an ROI of 420% over three years.

Ready for the big reveal?

Find your Digital Government Document and Form Experience Score.

Once completed, you’ll get a detailed, personalized assessment with practical guidance that will help you quickly advance your modernization goals and comply with legislative requirements like the 21st Century IDEA, too.

Topics: Industry, Government

Products: Sign, Acrobat, Document Cloud