When customers can easily get their jobs done, everyone wins — especially during those first enrollment and onboarding interactions. Research by Regalix shows that outstanding onboarding experiences can keep customers engaged and satisfied while increasing product adoption.
But if you get it wrong, it will cost you. A Deloitte study showed that 38% of customers abandon onboarding because they have to complete too many paper forms or provide too much information. Because onboarding helps customers discover what it’s like to do business with your company and how you’ll pay off your brand promises, making it easy for them to complete early tasks will pay off in the long run.
It’s time to breathe new life into your customer enrollment and onboarding processes. Learn or listen to what three experts from three different industries have to say.
