Adobe Offers New Capabilities To Facilitate Virtual Learning and Skills Development
Experience League offers customers easy pathways to learn, connect, and grow anytime, anywhere.
by Wendy Steinle
posted on 03-31-2020
The best customer experiences feel highly personal, fluid and effortless. But while there are more tools than ever to help companies manage customer-focused initiatives, most organizations are struggling to unify and manage customer experiences across touchpoints. Only a quarter of CIO Survey respondents feel they are ‘very effective’ or ‘effective’ across five key capabilities, including creating engaging customer experiences; generating actionable insights from customer data; and measuring profitability by customer.
Add to all this the challenge of grappling with a global health crisis—and the resulting legions of employees now working from home—and it’s clear that organizations not only need to keep customer experience top of mind, but employee learning and productivity stronger than ever.
I’ve been inspired by my recent interactions as a consumer: it’s clear that companies don’t just view me as a source of revenue. They’ve made it clear that they value my health and safety, and they’re committed to making my experience stellar, whatever that requires in this unprecedented era.
Likewise, I’ve been thinking a lot about how employees can stay inspired, get the information they need to contribute fully, and even learn new skills—especially when so many are working remotely and seeking new paths to productivity. For Adobe customers, Experience League is an essential resource in meeting this challenge. Experience League is the unified place where customers can Learn, Connect and Grow along a personalized path to success that includes self-help and instructor-led training, community, and other support options.
And the new release we’re launching today provides even more value to organizations navigating our collective new norm and working hard to continue meeting their customer’s needs:
- New customized learning recommendations based on role, product entitlements, and experience level
- Product documentation and HelpX content now a part of Experience League, making it the one-stop for learning and how-to content for developers, architects, product leaders, and marketing practitioners
- A new CXM Playbook that provides guidance on the six key areas of digital transformation and includes self-assessments and benchmarks to help you become a data-driven Experience Business
- An all new feedback panel, enabling customers to provide direct input on product features and functions to help Adobe build the products the way they want them
With more than 2.5 million unique users of Experience League offerings last year—spanning learning journeys, product tutorials and documentation, and user communities—Experience League brings together a wealth of expert-recommended and customer-curated learning right to your virtual doorstep. It’s available in ten languages and on desktop and mobile for learning anywhere a user happens to be. To learn more about Experience League and Adobe Experience Cloud applications, visit experienceleague.adobe.com and explore the latest features for yourself. We look forward to keeping you productive, supported, and continually learning—now more than ever.
Topics: Future of Work, Digital Transformation