How Comcast Is Transforming the Customer Experience

In this podcast a Comcast executive details the organization’s efforts to transform the customer experience and meet consumers’ evolving needs.

Rhona Bradshaw is senior vice president of consumer experience transformation at Comcast. In this podcast with Hero Digital, she gives her perspective on Comcast’s efforts to transform the customer experience and meet consumers’ evolving needs — even in the middle of a global pandemic.

Bradshaw explains Comcast’s approach to personalization, segmentation, and how the company is using data to inform new services and marketing approaches that help it stay ahead of the competition.

Listen below to learn how Comcast is creating seamless experiences that translate into great customer service.

Brought to you by Hero Digital, Brought to you by Hero Digital, Prosper is a podcast on Truth & Beauty in business. Hear conversations with leading advocates, disrupters, and innovators who are creating modern brand experiences that have a positive impact on people — and the businesses that serve them. is a podcast on Truth & Beauty in business. Hear conversations with leading advocates, disrupters, and innovators who are creating modern brand experiences that have a positive impact on people — and the businesses that serve them.