Catch this Wave: Adobe Named a Leader in The Forrester Wave™: Adobe Implementation Services, Q2 2020

Forrester logo on laptop.

by Max Long

posted on 07-07-2020

Realizing success in customer experience management (CXM) is a path best traversed with an experienced guide. Adobe’s consulting services help our customers maximize their Adobe investment with a foundation built on customer experience, powered by a global network of certified experts that help clients such as TELUS, 24-Hour Fitness, Software AG, and Tourism of Australia exceed their customers’ expectations at every touchpoint.

Forrester recently evaluated 12 vendors across 24 criteria for strength of overall offering, market presence and strategy for The Forrester Wave™: Adobe Implementation Services, Q2 2020 report. We are excited to share that Adobe’s consulting services were named a leader in The Forrester Wave™: Adobe Implementation Services, Q2 2020 along with five of our partners. At Adobe, we are proud of our extensive partner ecosystem which plays an important role alongside Adobe in our customers’ experience-led business transformations. The Adobe professional services team provides solutions that are complementary to our partners. In fact, in many situations we’ll work together with partners to deliver the optimum approach for our joint customers.

At your service

Adobe’s consulting services offer much more than technology implementation — the portfolio is designed to help our customers unlock the full potential of our solutions and take their CXM strategy to the next level with superior support from experts with close ties to engineering, robust insights derived from industry data and benchmarks, as well as strategy consulting and proven methodologies for rapid growth and scale. This is done with targeted approaches that deliver the right support for customer success with more efficient and effective results.

Our purpose

Adobe’s services include customer experience strategy, technology integration, learning, and customer success management services that help customers achieve ROI, become best-in-class in delivering exceptional customer experiences, and become industry leaders through innovation.

We are here to help our customers accelerate value realization and maximize it over time. Our services focus on improving customer success, increasing adoption, and ensuring that our customers have an amazing experience between implementation and use.

The Forrester Wave™: Adobe implementation services, Q2 2020

Here’s what Forrester discovered about Adobe’s consulting services:

The results are in

Adobe received the highest possible scores in the following criteria:

To download The Forrester Wave™ report, click here.

At Adobe, we believe that everyone deserves respect and equal treatment, and we also stand with the Black community against hate, intolerance and racism. We will continue to support, elevate, and amplify diverse voices through our community of employees, creatives, customers and partners. We believe Adobe has a responsibility to drive change and ensure that every individual feels a sense of belonging and inclusion. We must stand up and speak out against racial inequality and injustice. Read more about the actions we’re taking to make lasting change inside and outside of our company.

We also know many people are still impacted by the current COVID-19 crisis and our thoughts are with you. The entire Adobe team wants to thank you, our customers, and all creators around the world for the work you do to keep us inspired during this difficult time.

To see what Adobe’s consulting services can do for you, tell us about yourself.

Topics: Digital Transformation

Products: Experience Cloud