Adobe is excited to announce the new release of technical communication products – Adobe FrameMaker, Adobe RoboHelp, and Adobe Technical Communication Suite.
These industry-leading tools enable organizations to create, manage, and deliver technical content to global audiences. They are used by a variety of content professionals across all industries – technical communicators, information architects, help authors, knowledgebase experts, content strategists, instructional designers, policy and procedures specialists, and eLearning professionals – to efficiently and effectively manage the end-to-end digital content lifecycle.
“Today, customers expect an unprecedented level of information from the brands they use. Speedy and convenient access to contextually relevant information can mean the difference between winning over loyal customers or losing them to competitors. The trend towards anytime, anywhere access to services has spilled over into all stages of customer engagement, from early product research to long after purchase,” said Amit Dayal, Vice President & General Manager, Digital Learning, Publishing and Printing Business at Adobe. “And, customers expect this information to be easily available across new channels like chatbots, voice-activated assistants, and other IOT devices. So, today’s technical communicators need to rapidly adapt to this change. Information needs to be authored in even smaller chunks called ‘microcontent’ to make it ready for chatbots and other such new delivery media. Writing content for emerging technologies like chatbots requires robust tools. The latest release of Adobe technical communication products makes it even easier for content professionals to get the right information to customers as technologies and channels change and expand.”
