September 2020 release of Adobe RoboHelp (Update 1 of Summer Release 2020)

by Stefan Gentz

Posted on 09-10-2020

September 2020 release of Adobe RoboHelp (Update 1 of Summer Release 2020)

This blog post was co-authored with Amitoj Singh, Product Manager for Adobe Technical Communication tools at Adobe.


A new month. And a new release of Adobe RoboHelp!

On July 15, we had released the new Adobe RoboHelp Summer 2020 release. We introduced an all-new RoboHelp on Mac, added many new features such as micro-content, out-of-the-box chatbot integration, a new PDF engine, brand new HTML and PDF templates, integration with Customer Support knowledge bases, and a lot more.

And we have been busy since the July release: We just released the brand new RoboHelp Server v11.0 (read more here), and today we have some more exciting news. Drumrolls, please – here comes Update 1 for RoboHelp Summer Release 2020 (a.k.a. 2020.1).

We are appreciative of everyone in RoboHelp Community who continue to provide us with feedback so we can continue to improve the product. We are listening and you would see lot more activity on the RoboHelp side going ahead into the year.

Lets explore what’s new!

Do more with chatbots

We have added new customization options for chatbots. Now you can configure the messages that appear when someone opens the virtual assistant. Or what the virtual assistant can answer when it is unable to find an answer.

These options have been added to the new “Client” tab within the Chatbot output preset.

Single-tab mode

During authoring, many times, we just want to view a topic quickly. However, opening each topic means a new tab is being opened in the authoring window. Imagine searching for a topic but having to open 20 or 30 topics. Would it not be more comfortable if the new topic opens in the same tab instead of a new tab every time? While keeping the flexibility to have edited or not-saved topics open in their original tabs? With Update 1, we have made this super simple: Choose EditPreferences, and select Use single tab to open files.

Remove Text Attributes option

Imagine you have a couple of inline formattings (like bold or italic) and some inline elements (like a hyperlink) in a paragraph. And now you want to remove them – selectively, but in one go.

We have brought that option with Update 1 for the Summer 2020 release of Adobe RoboHelp. Just mark up the text or even multiple paragraphs, right-click on it, and select Remove Text Attributes from the context menu. Select the formattings and inline elements you want to remove (or just all of them!) and click Remove. Done.

Many more fixes and features

There are many other features, improvements, and bug fixes that are part of Update 1.

For a detailed list of all fixes and improvements, please visit Adobe RoboHelp Fixed Issues

To download the latest update of RoboHelp 2020.1, please visit RoboHelp Service Releases Download page

At Adobe, we believe that everyone deserves respect and equal treatment. We also stand with the Black community against hate, intolerance, and racism. We will continue to support, elevate, and amplify diverse voices through our community of employees, creatives, customers, and partners. We believe Adobe has a responsibility to drive change and ensure that every individual feels a sense of belonging and inclusion. We must stand up and speak out against racial inequality and injustice. Read more about the actions we’re taking to make a lasting change inside and outside our company.

We also know many people are still impacted by the current COVID-19 crisis, and our thoughts are with you. The entire Adobe team wants to thank you, our customers, and all writers worldwide for the work you do to keep us inspired during this difficult time.

Topics: Technologies, RoboHelp, TechComm Import