A new era in property management: BeHome247's pioneering digital transformation

Digitizing property management — courtesy of BeHome247.

In the bustling realm of the 21st century, the quest for efficiency is relentless. Companies across sectors are harnessing technology to stay ahead of the curve, reinventing processes, and redefining customer experiences. One name echoing these sentiments in the property management sector is BeHome247, steered by the visionary VP of Engineering, Gonzalo Arreche.

Gonzalo's journey with BeHome247 began with a single observation: property managers were drowning in paperwork. The manual process of signing contracts, especially for vacation rentals, was cumbersome and outdated. Imagine property managers facing weekends with an overwhelming 700 check-ins that all require multiple signatures for contracts, credit card charges, releases and more. The inefficiency was tremendous. For someone with a background in engineering like Arreche, this system seemed archaic. It was evident that the sector was ripe for innovation.

Making the move to digital

Having been an Adobe user for many years, Arreche knew that Adobe’s e-signature solution offered what he needed. Arreche turned to Adobe Acrobat Sign, not just to transition to a digital signature system but to transform the entire contract management process. The ultimate goal was to be able to instantaneously send contracts for e-signatures as soon as a reservation was made. The age of waiting, mailing, and manual signing was over.

BeHome247's innovation journey was multi-faceted. It started with using the Acrobat Sign API to integrate e-signatures with their proprietary operational platforms. Once a reservation is received, the integration enables a contract to be digitally sent out to the renter for signature. Then once it is returned, automation enables them to extract information the renter provides and update their operational systems, saving a lot of manual input work. This is all done handily with the APIs.

Further, given the varied nature of their properties and operating regions, Arreche introduced dynamic contracts — a breed of contracts that caters to the specific traits of properties and the unique requirements of renters. Specifically, certain sections depend on the state, the property, the date of year, the type of reservation/lease and more. Using rules and sections with the Acrobat Sign editor and the API, this customization means that renters receive contracts tailored for them. This personalization and instant delivery has resulted in contracts typically being signed within a day, a process that previously took many days to weeks.

Transforming the rental experience

Beyond this, BeHome247’s self-guided tour product for rentals further emphasized its forward-thinking approach. This functionality allows potential renters to independently explore properties. If they are interested in a property, they can apply online, visit the property with custom access, follow-up, e-sign a customized lease, finalize the rental and get their rental access codes — all digitally, all in under a day. Cases emerged where properties listed in the morning found tenants by afternoon. A testament to how BeHome247 is reshaping the rental landscape.

Arreche's digital vision didn't restrict itself to contract management. BeHome247’s holistic property management solution takes care of various facets from lighting and temperature in unoccupied units to advanced security measures. The focus is to prevent potential mishaps, be it equipment malfunctions or security breaches. For instance, access codes for properties are time-bound, ensuring security based on the duration of tenancy. For long-term occupants, prior codes are wiped out, allowing them to set unique codes, enhancing security and user control.

The seamless integration of Adobe Acrobat Sign played a pivotal role in BeHome247's success story. This tool wasn't just a digital signature solution — it empowered property managers with real-time tracking of document stages and recipient status.

The days of maintaining physical lease copies are over, saving enormous resources in storage and retrieval. Through the Acrobat Sign integration, their application receives the fully executed copies and provides them directly to tenants through their custom, branded application along with additional features that enable tenants to control smart features in their homes, manage maintenance requests, make payments, and even real-time chat with agents.

As for the property managers, once a contract was set up in the system, it has become a near-autonomous process, allowing them to shift their focus to other critical areas. In the grander scheme of the digital era, BeHome247, with its integration of Adobe Acrobat Sign and other innovative features, epitomizes the paradigm shift in property management. It underscores the narrative that today's digital tools aren't just enhancing processes but are fundamentally reshaping entire industries, creating environments that are efficient, secure, and notably user-centric.